The system provides a Cheque Handling wizard used to Cancel and Reissue a cheque or to Void a pension payment.
Cancel– this sets the cheque to a status where it can be reissued but not affect the payment table.
Reissue – can be done in one step, adds a new cheque record and sets the previous cheque record to reissued. Again, this doesn't affect the payment and payment detail tables.
Void – this cancels the entire payment and puts reverse entries in the payment detail tables.
If a cheque has been returned as undeliverable, the Cheque Handling wizard may be used to cancel that particular cheque, while awaiting new information (such as a valid address). Once the information is received, a Reissue would be performed.
To cancel a cheque:
Open the member's record.
From the Administration tab, select the Cheque Handling process from the drop-down list.
Select the Cancel/reissue payment event to open the Cheque Handling wizard.
From the Action drop-down list, select Cancel.
From the Reason drop-down list, select Reported Loss.
From the Check Date list, select the year of the cheque to be cancelled.
Click Next. The system displays a list of cheques.
Select the cheque that is to be cancelled.
Click Next. The system displays a Summary.
If the summary is correct, click Finish. The system changes the Payment Status from 'OK' to 'Cancelled' and displays the selected reason and the Date of Cancellation.
Reissue can be performed as the second half of a Cancel-Reissue process or as a one-step process that both cancels and reissues a cheque.
To Reissue a cheque:
Open the member's record.
From the Administration tab, select the Cheque Handling process from the drop-down list.
Select the Cancel/reissue payment event to open the Cheque Handling wizard.
From the Action drop-down list, select Reissue.
From the Reason drop-down list, select Reported Loss.
From the Check Date list, select the year of the cheque to be reissued.
Select the cheque that is to be reissued.
Click Next to display the Update Parameters page.
Set the Issue Date, the Pay Method, the Issue Method and select the Address.
Click Next. The system displays a Summary.
If the summary is correct, click Finish. The system changes the Payment Status from 'OK' or 'Cancelled' to 'Reissued' and automatically enters a new cheque record in the Cheque Register.
Notice that the system records the appropriate Cheque IDs in the Replaces and Replaced By columns. In the example shown, Cheque ID 7055 has been reissued as Cheque ID 7057.
Note: The Cheques batch must then be run to change the Issued flag from 'No' to 'Yes' for the new cheque record.
The Void process is available for DB plan pension payments. The process is very similar to Cancel except that it will reverse the corresponding payment records. If the cheque has been cleared, (via an ACH Automated Clearing House import), the system will create an invoice for the member.
Open the member's record.
From the Administration tab, select the Cheque Handling process from the drop-down list.
Select the Void Payment - overpayment event to open the Cheque Handling wizard.
From the Action drop-down list, select Void.
From the Reason drop-down list, select Overpayment.
From the Check Date list, select the year of the cheque to be voided.
Select the cheque that is to be voided. Note: Cheques are cleared via the ACH Automated Clearing House batch.
Click Next to display a Summary.
If the Summary is correct, click Finish.
Open the member's record.
From the Administration tab, select the Cheque Handling process from the drop-down list.
Select the View Overpayment event.
Open the member's record.
From the Administration tab, select the Cheque Handling process from the drop-down list.
Select the Receipt of Overpayment Cheque event to open the Receipt Wizard.
Select the Account Number.
Select the Type of cheque received.
Click Next to access the Enter Receipt Information page.
Enter information similar to the following.
Click Next to display a Summary.
Click Finish to complete the process.
Open the member's record.
From the Administration tab, select the Cheque Handling process from the drop-down list.
Select the View Amortization Schedule event to open the member's Account Summary.
For more information, see About Web Administrator Processes.
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